At The Pearl International Hospital, we understand that seeking medical care is a deeply personal experience. You place your trust in us—not just to provide expert treatment, but also to protect your dignity, privacy, and personal information. That trust is something we value deeply, and we are committed to safeguarding it at every step of your journey with us.

Your Information Stays Private.

Your personal and medical information is treated with the highest level of confidentiality.

Only the healthcare professionals directly involved in your care will have access to your records, ensuring that your information remains secure and protected.

This privacy notice explains how we collect, use, share, and safeguard your personal information when you visit our website, use our services, or interact with us.

What information do we collect and how?

We may collect and process the following types of personal information about you:

• Information that you provide voluntarily, such as your name, email address, phone number, date of birth, gender, nationality, medical history, health insurance details, and payment information when you register for our services, make an appointment, request a consultation, or purchase a product or service from us.
• Information we obtain from other sources, such as your health records, test results, referrals, prescriptions, and feedback from other healthcare providers or third parties involved in your care or treatment.
• Information that we collect automatically, such as your IP address, browser type, device type, operating system, page viewed, links clicked, and other usage data when you visit our website or use our mobile app. We may also use cookies, web beacons, and other tracking technologies to collect and analyze this information.

Why do we collect and use your information?

We may collect and use your personal information for the following purposes:

• To provide you with high-quality healthcare services and products that meet your needs and preferences.
• To communicate with you about your appointments, treatments, prescriptions, billing, and other service-related matters.
• To comply with our legal and regulatory obligations, such as reporting, auditing, and quality assurance.
• To protect our rights and interests, such as enforcing our terms and conditions, preventing fraud, and resolving disputes.
• To fulfill any other legitimate interest that we or a third party may have if it does not override your rights and interests.
• To improve our website, mobile app, and services by analyzing user behavior, feedback, and preferences.

How do we share and disclose your information?

We may share and disclose your personal information in line with Personal Data Privacy Protection Law (No. 13/2016) with the following parties for the purposes described above:

• Other healthcare providers or third parties involved in your care or treatment, such as doctors, nurses, pharmacists, laboratories, hospitals, clinics, and insurers.
• Our affiliates, subsidiaries, and partners that provide us with support services, such as IT, administration, marketing, and research.
• Our contractors, consultants, and vendors that perform services on our behalf, such as hosting, maintenance, security, payment processing, and analytics.
• Government authorities, regulators, courts, and law enforcement agencies, when required by law or when necessary to protect our rights and interests or those of others.
• Other parties that you consent to or that we notify you of at the time of collection.
• Other Healthcare Organizations abroad that you may visit and consent to data sharing with, these are considered cross border data disclosures.
• We may also share aggregated or anonymized information that does not identify you with third parties for research or statistical purposes. 

What are the Lawful Purposes or Conditions we rely on to share your Information?

• Explicit Consent – TPIH will share your personal information if you give specific consent for us to do so. An example of that process is if you use the Release of Information process to get a copy of your Medical Record.
• Protection of vital interests – It may be necessary for TPIH to process or disclose personal information to protect someone’s life.
• Preventive or Occupational medicine – Processing in context is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health care or treatment.
• Public Safety Emergency – In exceptional circumstances, there may be an overriding public authority interest in disclosing personal health information when the information will reduce or prevent a serious threat to public health or safety, such as helping manage contagious diseases and prevent future outbreaks. 
• Population Health Management – TPIH may share personal health information with authorities to improve clinical health outcomes through better coordinated, more proactive, and personalized care or to manage patient cohorts for a specific nation-wide campaign. 
• Scientific Research – Researchers may request access to personal health information to carry out a research project to provide insights into care. In most cases, anonymized data would suffice. In other cases, consent shall be obtained from the patients. There could also be situations where neither option is possible.
• Legal Investigation – TPIH may be required to gather and process necessary personal information for investigation into a criminal offense, upon an official request from investigative bodies.
• Legal Obligation – TPIH may be required to process personal information to fulfil a legal obligation contractually or rendered by a competent court.

How do we store and protect your information?

We store your personal information on secure servers that are in Qatar or in other countries that have adequate data protection laws. We use appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal information. We manage your data in accordance with law and guidance from the appropriate competent authority.

How long do we keep your information?

We keep your personal information for as long as necessary to fulfill the purposes for which we collected it, or as required by law or regulation. We may retain some of your personal information for longer periods if we need to do so for legal, accounting, or reporting purposes. We will delete or anonymize your personal information when it is no longer needed.

What are your rights and choices?

You have the following rights and choices regarding your personal information:

• the right to protection and lawful processing
• the right to withdraw consent.
• the right to object to processing in certain circumstances.
• the right to erasure in certain circumstances
• the right to request correction.
• the right to be notified of processing.
• the right to be notified of inaccurate disclosure.
• the right to access your personal data.

Please note certain circumstances may cause us to reject any request regarding your Personal Information, if this is the case we will advise you.

How​​​ do we update this privacy notice?

We may update this privacy notice occasionally to reflect changes in our practices, technologies, or legal requirements. We will notify you of any material changes by posting the updated version on our website or mobile app, or by sending you an email or other notification. We encourage you to review this privacy notice periodically to stay informed about how we collect, use, share, and safeguard your personal information.

Cookie Use

Types of Cookies We Use:

1. Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling out forms.
2. Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
3. Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Managing Cookies: You can manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies through their settings preferences. However, if you choose to block cookies, it may affect your experience on our website and the services we are able to offer.

How do you contact us?

If you have any questions, comments, complaints or requests regarding this privacy notice or our privacy practices, please contact us at:

The Pearl International Hospital
Alhambra St. No:16 Medina Centrale, The Pearl, Doha, Qatar

Phone: (+974) 4016 0000
Email: info@tpihospital.com